The Service Hub offers the customer service team the opportunity to satisfy customers as efficiently as possible. With a few simple clicks, the mailbox is connected and you’re ready to go. You can create the data fields you need and define the ticket phases individually, according to your service process – from receipt of a request to satisfied customers.
There is also the option to create and control chats and bots, so you have that in the HubSpot system as well and don’t have to tediously switch and sync between systems. There is also the option to make a phone call directly from HubSpot , and HubSpot then also logs the phone call in your record right away. You can also set automations in this hub, allowing redundant tasks to be completed more efficiently.
Another important feature is customer surveys, because satisfaction must be measured. In HubSpot, you can create and evaluate questionnaires entirely according to your needs. To top it all off, there is also the possibility to create guides for your team and a knowledge database for your customers.
Best Practices
1. use HubSpot for multi-channel support
With HubSpot, you can support your customers on different levels – and you should use them all. Why? Because a different channel makes sense for each problem. For problems that can easily be solved by yourself, for example, a well-structured
knowledge base
. A
chatbot
helps to automatically intercept the first important information and to pass it on to the service staff in a sorted manner. And, of course, you can also integrate forms on the website in the classic way and connect the
service mail with the mailbox
.
2. get feedback from your customers
In order to constantly improve and offer the best experience to customers, you should also get regular feedback feedback from them. Of course, you can do this on various topics, such as the experience with your product, the service, or the service. More general surveys of your existing customers are also possible, for example, if you want to develop a new feature.
3. use the customer portal for a better UX
The Customer Portal is a really cool feature of HubSpot Service Hub. It is a system where your customers have an organized overview of open and closed tickets and can also access their tickets directly and communicate with support. This increases the user experience many times over!
This is only a brief overview of the features of the Service Hub and not a complete listing. For each hub, the functions are divided into different packages and priced accordingly higher or lower
We know that implementing or optimally using a CRM system can be challenging. As a HubSpot partner, we will be happy to advise you on the packages and their pricing and support you in implementing or optimizing your system.
Until the next update – your Growth Ninjas,
Adrienne, David, Hermann, Johannes, Katharina & Stefan
