Picture of Katharina Buiten
Katharina Buiten
Inbound & HubSpot Ninja

HubSpot News: Service Hub | Inbound Calls in HubSpot, Update on Knowledge Bases and New Features in Playbooks

As HubSpot is constantly improving and adapting to the needs of its many customers*, here’s an update on the new features and improvements to HubSpot Service Hub in the first half of 2023.

The latest updates:
    • There are new playbook templates to better support your service staff. It is also now possible to use and format snippets within playbooks.
    • You can now calculate the average of “rating questions” in your customer satisfaction surveys to evaluate how they change over time.
    • Service employees can now forward conversations to colleagues even more easily by selecting whether they should be assigned to a specific person, a team, or any person. Additionally, you can leave comments to leave helpful hints for colleagues.
    • Similar to the Sales Hub for Deals, tickets can now be color-tagged to make prioritizing tickets even easier visually.

You want to stay up to date?

  • From your account dropdown (top right), select “Product Updates”. There you will find all the latest updates.
  • Here you can find the latest Hubspot Product Spotlight.

Until the next update – your Growth Ninjas!

Articles that can also be interesting:
Overview of key updates from 2022:
HubSpot Wrap-Up 2022

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